In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization. Only exchanges or merchandise credit will be allowed. Shipping and handling fees are final. All RA requests will be authorized or declined within 30days of the receipt of merchandise. Please contact us in you received any damaged or defective item returns.